Cancellation, Return and Refund Policy

We dispatch orders within 2 working days of order confirmation. You can cancel your order at any time before it is dispatched, and we will refund the full amount you paid, including the shipping fee.

To cancel, email us at hello@foodtalesbooks.com as soon as possible with your order number and the phone number you ordered with. Please write to us quickly, since we cannot stop an order once it has been handed to the courier.

Once an order has been dispatched, it can no longer be cancelled. If something is wrong with it when it arrives, please see the next section.

If your book arrives damaged, has a printing or binding defect, or is not the book you ordered, please tell us within 7 days of delivery.

Email hello@foodtalesbooks.com with:

• Your order number, name and phone number
• Clear photos of the book and the problem, and of the outer packaging and the shipping label
• A short note on what is wrong

We will check your message and reply as soon as we can. If the problem is confirmed, we will either send you a replacement or refund the amount you paid for that book. If the whole order is affected, we will also refund the shipping fee. In some cases we may ask you to send the book back, and if we do, we will arrange the pickup or cover the courier cost.

Reports made after 7 days of delivery may not be accepted, because we cannot tell whether the damage happened in transit.

• Change of mind. We cannot accept returns or give refunds because you changed your mind, no longer need the book, or your child already has it.
• Damage that happens after delivery, such as torn pages, water damage or scribbling
• Orders that could not be delivered because the address or phone number given was wrong or incomplete (see our Shipping Policy)
• Problems reported after 7 days of delivery

• Refunds are made to the original payment method you used, through Cashfree Payments. For example, a UPI payment goes back to the same UPI account, and a card payment goes back to the same card. We cannot refund to a different account or in cash.
• We refund within 5-7 working days of approving your cancellation or your damaged-item claim. After that, your bank or card company may need a little extra time to show the money in your account.
• We will email you when your refund has been sent. If you have not received it after the time above, please write to us with your order number.

• Order cancelled by us. If we have to cancel your order, for example because a book is out of stock, we will tell you and refund the full amount within 5-7 working days.
• Payment failed but money was deducted. Please email us with the payment reference or a screenshot. We will confirm your order or refund you.
• Parcel lost in transit. If your parcel does not reach you, we will either send it again or refund you in full.

For any cancellation, return or refund question, write to hello@foodtalesbooks.com. Support is available Mon-Sat, 10 am to 6 pm IST. You can also visit our Contact Us page or read our Terms & Support.